ABOUT US

About Community Action

Community Action Services and Food Bank is a nonprofit organization in Provo, Utah, that provides a two-step process to solving poverty: first, to provide the resources to help stabilize the person’s crisis, and then to help them rebuild their life. Since 1967, our agency has helped stabilize the crises in the lives of people in need by meeting their basic critical needs (such as food and housing) while providing them with the long-term solutions needed to rebuild their financial and social self-sufficiency, enabling them to break out of poverty.

OUR PARTNER IN CARING

Our Mission

Community Action Services and Food Bank is dedicated to fostering self-reliance in individuals, families, and communities.

Our Team

Karen McCandless

Karen McCandless

CEO

Karen McCandless is the CEO of Community Action Services and Food Bank in Provo. She’s responsible for building solid relationships within the agency, between the agency and community, and much, much more. As a former city council member and land use planner, her current position fuels her passion for advocating for and working toward thriving communities.

Karen loves learning, Pink Floyd, playing the piano and flute, classical music, a good nap, and long, slightly downhill bike rides.

David Robinson

David Robinson

CFO

David Robinson is the CFO  of Community Action Services and Food Bank. He’s responsible for ensuring the agency collects the maximum amount possible from its funding sources. He loves assisting with big-picture challenges at the agency and working on an individual level, too.

David enjoys swimming, playing video games, and reading classics like Sherlock Holmes and The Screwtape Letters.

Tom Hogan

Tom Hogan

COO

Tom Hogan is the COO of Community Action Services and Food Bank. He ensures the trains all run on time, that the tracks are safe, and that the goods and services delivered are presented at their best to end users.

Tom loves reading and listening to books and helping his partner prepare for amateur disc golf tournaments.

Jennifer Durrant

Jennifer Durrant

Communications Director

Jennifer Durrant is the Communications Director at Community Action Services and Food Bank.

She’s responsible for ensuring everyone—clients, donors, volunteers, and the general public—knows how Community Action Services and Food Bank can help end poverty.

Jennifer loves cooking, reading, traveling, and cruising around the mountains in an RZR with her family.

Our Board

Private Representatives

Jack Holmes

Kye Barnett

Kerry Newman

Ali Crandall Phd

Helen Anderson

Public Representatives

Kendall Crittenden

Margaret Black

Tara Riddle

Richard Moore

Aaron Newman

Low-Income Representatives

Melissa Graham

Sofia Waterman

Kimberly Martinez (Kimmy)

Katie Baer

Ammon Veil

Community Partners

Frequently Asked Questions

Walk-in Bank Volunteer FAQs

Who can be a walk-in volunteer?

Walk-in volunteers must be 16 years or older to volunteer by themselves or 12 years or older with close adult supervision. We cannot accept volunteers younger than 12 during operating hours. Groups of three or more must be scheduled in advance. We do not accept volunteers who have been convicted of a violent crime.

What do walk-in food bank volunteers do at Community Action?

Walk-in volunteers volunteer in the food bank warehouse and pantry under the supervision of a food bank employee. Food Bank volunteers help sort cans, restock the pantry, assemble kits, clean, and other tasks as needed. For your safety, you must wear closed-toe shoes. Work gloves are optional.

When can walk-in volunteers walk in?

Walk-in volunteers are accepted on a first-come, first-served basis Monday–Thursday from 8 a.m. to 4:00 p.m. and Fridays from 8 a.m. to 3:00 p.m., excluding holidays and times set aside for employee training, including the second Monday of each month at 4:00 p.m.

Where do I need to go to volunteer?

We are located at 815 S. Freedom Boulevard in Provo, just south of the Frontrunner station. Please come to the northeast entrance marked “Donations and Volunteers.”

How do I get started?

Walk-in volunteers are accepted on a first-come, first-served basis and do not need to schedule a time to volunteer. Simply come to the Northeast entrance marked “Donations and Volunteers” and inquire about walk-in volunteering. All volunteers must sign in and out on the correct volunteer tracking sheet to ensure hours are recorded correctly. Documentation of completed hours can be provided upon request. If you fail to sign in or out, no hours will be recorded for that day.

Court-Ordered Volunteer FAQs

Who counts as a court-ordered volunteer?

Those who have received a court order to provide a number of unpaid hours for public benefit. We do not accept volunteers who have been convicted of a violent crime. Volunteers must be 16 years or older.

What do court-ordered volunteers do at Community Action?

Court-ordered volunteers are asked to volunteer in the Food Bank Warehouse and Pantry under the supervision of a food bank employee. Food Bank volunteers help sort cans, restock the pantry, assemble kits, clean, and other tasks as needed. For your safety, you must wear closed-toe shoes. Work gloves are optional.

When can court-ordered volunteers do their hours?

Court-ordered volunteers are accepted on a first-come, first-served basis Monday–Thursday
from 8 a.m. to 4:30 p.m. and Fridays from 8 a.m. to 3:30 p.m., excluding holidays and times set aside for employee training, including the second Monday of each month at 3:30 p.m.

Where do I need to go to volunteer?

We are located at 815 S. Freedom Boulevard in Provo, just south of the Frontrunner station. Please come to the northeast entrance marked “Donations and Volunteers.”

How do I get started?

Court-ordered volunteers are accepted on a first-come, first-served basis and do not need to
schedule a time to volunteer. Simply come to the northeast entrance marked “Donations and Volunteers” and inquire about court-ordered volunteering. All volunteers must sign in and out on the correct volunteer tracking sheet to ensure hours are recorded correctly. Each volunteer is required to collect and provide documentation of their own completed hours to the appropriate court.

Food Drive FAQs

Why should I do a food drive with Community Action Services?

We are a trusted and stable community agency that has been serving our community for 50 years. We help hundreds of families every week get back on their feet and better their lives. In addition to our four food pantries, we provide resources and education to really make an impact. We care about the entire community and we are dedicated to helping people become self sufficient.

How do I register my food drive?

Every food drive needs to be registered. This helps everything run smoother for everyone.
You can register your drive here.

What are your most needed items?

Dry goods such as flour, sugar, cereals, pasta, condiments, and canned meats go quickly. Be sure to check out our current most needed items.

What am I responsible for?

You are responsible for registering your drive, promoting your drive, managing collection containers, and transporting goods if at all possible. It really helps us to maximize our limited resources if you can use your own resources to store and deliver the food. If you would like us to assist you in transportation, there is a $25 fee to cover our costs.

Do you provide collection barrels?

If you really want to make an impact, we ask that you use boxes or other containers you may have around. For large food drives (over 800 lbs), the food bank can deliver food collection barrels and pick up when the food drive is completed. For small food drives, barrels are available and can be picked up at the Community Action Services Food Bank at 815 South Freedom Boulevard, Provo, UT 84601. Barrels and food
collections should be returned by the food drive sponsor. Food drive sponsors may request delivery and pick up of barrels. However, a minimum donation of $25 is required to cover delivery and pick up costs.

Do you provide transportation for food drive containers?

We encourage you to use your own transportation if at all possible. Most food drive containers can fit in the back of a truck. If you do require transportation, we ask that you make a $25 donation to help cover the cost of gas, truck maintenance, and labor.

Can I add a financial contribution to my food drive?

Yes, please! Monetary donations can go a lot further than you might think. For every dollar donated, we are able to purchase about 15 lbs of food from local grocery stores. That’s enough to feed a family of four for a day! Through your generous donations, we can provide our clients essential items like bread, milk, meat, eggs, and more. You can write a check, donate online, or use some collection buckets that are available upon requests.

Is my donation tax deductable?

It is. If you need a receipt, be sure to stop by during business hours. A worker will weigh your donation and give you a receipt. You can use that receipt for your taxes.

Will you accept open/partially used food?

It depends. If it’s boxed (like cereal, for example) and the inside package is sealed, then yes. For all other foods, we ask that the seal not be broken. Keep in mind that we try to provide as much dignity and respect for our clients as possible, so use good judgment. Ask yourself, “Would I grab this and feed it to my family?”

Do you accept expired foods?

Yes, as long as the can isn’t more than four years past the expiration date. Most cans are still good long after their suggested expiration date. For example, in 2018, we will accept donations with expiration dates through 2014. If the can is oozing, bulging, or missing its label, we recommend you throw it away.

Where will my food and donations go?

Once we receive the food, it is sorted and stocked in our various food pantries. We provide food for several other pantries, senior centers, the Food and Care Coalition, and others. The food serves as a temporary relief for thousands of individuals and families each year. We are also able to provide several other services, such as our financial learning center, potluck culinary kitchen, kids nutrition packs, home-buying classes, and more. All these services we provide—with your help—are aimed at helping everyone break free from poverty and become self-reliant.

Who can I contact if I have more questions?
Tom Hogan | thogan@communityactionuc.org

Dan Hansen | warehouseadmin@communityactionuc.org | 801-691-5202

Commercial Kitchen FAQs

How much does the kitchen cost to rent?

As of March 1, 2020, The Potluck Kitchen rates will be as follows:

  • $10 per hour for approved users at or below 200% of the Federal Poverty Level
  • $15 per hour for approved users at or above 201% of the Federal Poverty Level

Storage and Potluck membership fee is $15 a month for all approved users. This fee
ensures storage space for your business and reserves an approved user’s spot in The
Potluck.

How do I begin the application process?

The first step is to set up an appointment with the kitchen manager to discuss your business and make sure The Potluck is the best fit for you. From there, we will help you obtain the necessary requirements to get started. Appointments can be made by contacting
Jennifer Morgan.
Email: jmorgan@communityactionuc.org
Phone: (801) 373-8200, ext. 239

What types of payment are accepted?

We only accept cash or check.

What is the difference between a Food Handlers Permit and a Food Safety Manager Certification?

 It is required for at least one person in your business to have their Food Safety Manager
Certification. If you have your Food Safety Manager Certification, you do not need a Food
Handlers Permit—the Food Safety Manager Certification covers it all. Anyone else who
plans to work with your business and handle food in the commercial kitchen will be required to have their Food Handlers Permit.

What are the hours of the commercial kitchen?

The Potluck will be available 24 hours a day, seven days a week, for a total of 168
hours per week. 120 hours of the week (71% of hours of operation) will be dedicated to
serving low-income entrepreneurs. The remaining 48 hours will be allotted to the general
public on a first-come, first-served basis.

What is the square footage of the commercial kitchen?

The kitchen measures 533 square feet.

How does scheduling work?

We have an online scheduling system. Business owners will be able to schedule for the next three months on a first-come, first-served basis. If a business owner does not have access to a computer, they can call the kitchen manager; the kitchen manager will schedule on their behalf. We want to make sure our clients get the most out of their scheduled time, so there will be no overlapping shifts.

How do I get my health permit?

Depending on what your product is, you will either contact the Utah County Health
Department or the Utah Department of Agriculture and Food. It’s best to speak with
each agency directly since each business will need a different permit depending on what is
being produced.

What appliances are available for use?

 2 six-burner stoves
2 ovens
2 convection ovens
1 reach-in refrigerator
1 reach-in freezer
2 20-qt stand mixers
Proofing cabinet/hot holding box
4 prep tables
Assortment of bowls and other utensils

Is there a minimum amount required for liability insurance?

There is a minimum of $1,000,000 of commercial liability insurance coverage, with The
Potluck listed as an additional insured.

Is there a place for food trucks to dispose of wastewater/greywater?

Under no circumstances do we allow food trucks to rent our kitchen.

I still have questions. Who do I contact?

Questions can be directed to Jennifer Morgan.

Email: jmorgan@communityactionuc.org
Phone: (801) 373-8200, ext. 239

Food Bank FAQs

How does the Food Bank work?

For only $1, we can purchase 15 pounds of food! Through our grocery rescue program and our outreach to local farmers and grocery stores, we keep our Food Bank well-stocked with bread, fresh fruits and vegetables, meat, and other items in high demand.

Donating Food

Who can donate to the Food Bank?

The Food Bank deals primarily in high-volume donations. If your organization would like to make a large donation, please contact at 801-691-5201.

What can I donate to the Food Bank?

We accept canned food in good condition that has expired within the last four years. Canned meats and fruits are always in high demand. Check out our most needed items.

For more information about food expiration dates, click here

How do I donate to the Food Bank?

All donations can be dropped off at our Provo location Monday–Friday, 8 a.m.–5 p.m. One of our employees will weigh in your donation and send you on your way with a receipt. Drop off after-hours donations through the chute by the warehouse doors.

Increase your impact by considering a financial donation along with your food items.

Receiving Food

How do I receive food from the Food Bank?
If your organization needs a large supply of emergency food items, email Tom Hogan at thogan@communityactionuc.org for more information.

Food Pantry FAQs

How does the Food Pantry work?

Our staff and volunteers keep the pantry shelves well stocked with fresh donations. After reviewing their budget with a trained counselor, individuals can “shop” from the supplies displayed on the pantry’s shelves.

Donating Food

Who can donate to the Food Pantry?

The Food Pantry accepts donations from large organizations like grocery stores as well as private individuals. We’re happy to accept any help from members of the community.

What can I donate to the Food Pantry?

We accept canned food in good condition that have expired within the last four years. Canned meats and fruits are always in high demand. Check out our most needed items.

Have any extra produce from your garden? Bring it down; our clients appreciate fresh food just as much as you do!

For more information about food expiration dates, click here

How do I donate to the Food Pantry?

All donations can be dropped off at our Provo location Monday-Thursday, 8 a.m.-4 p.m. and Friday, 8 a.m.-3 p.m. One of our employees will weigh in your donation and send you on your way with a receipt. Drop off after-hours donations through the chute by the warehouse doors.

Increase your impact by considering a financial donation along with your food items.

Interested in working with us?

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